COVID PROTOCOLS MAY CHANGE AT SHORT NOTICE
- Despite masks no longer being mandated we will still be asking you to wear a mask when you come in, despite the relaxation of the rules. This is for several reasons - we have many vulnerable clients and several of our team also have vulnerable family members. Our vets work 11 hour days and could meet in excess of 20 different owners which is a huge exposure risk to both us and to our clients. The team has to work in very close proximity at times to be able to treat your pet, again increasing exposure risk. We are a very small team and if we loose a staff member to covid this significantly impacts the level of care we can offer to your pet and we may have to close entirely - we have no 'back up' vets to call on at short notice and there is an extreme staff shortage across the whole veterinary sector.
- IF YOU ARE UNABLE TO WEAR A MASK/ FACE COVERING PLEASE LET STAFF KNOW AND WE WILL DISCUSS THE AVAILABLE OPTIONS.
- If you have any Covid-like symptoms we will ask you to wear a mask - if you are not able to do this, then the vet will either consult in the car park (if appropriate) or chat to you on the phone and then bring your pet inside whilst you wait in the car.
- If you or anyone in your household has COVID-19 or is isolating please contact us before coming to the surgery. If you have COVID -19 you will not be allowed to enter the practice.
- We will be allowing TWO people in with their pets per appointment (see details below)
Staff will update you on the current protocol when you arrive for your appointment. We’re maintaining these measures to protect you, your animals and ourselves - please continue to respect our decisions and any staff requests.
